Prodassist

Knowledge bases

Transform Your Data into Knowledge

We believe knowledge is power. Our robust knowledge base management system is designed to help you effortlessly collect, organize, and manage your company's internal information as well as data about your services and products. Equip your team with the information they need at their fingertips to enhance productivity and improve customer support.

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Centralized Knowledge Management

Establish a well-organized repository that enables you to seamlessly store and categorize information. Our user-friendly design ensures that both team members and customers can easily find the information they need.
  • Multiple Knowledge Bases: Create distinct data sets for each product, service, or specific knowledge area.
  • Organizational Tools: Utilize folders and tags within each knowledge base to improve data organization and accessibility.
  • Versatile Record Viewer: View and manage records in all formats, including documents, audio files, videos, text, and code.
  • AI-Powered Search: Leverage advanced AI technology for context-based and meaningful search capabilities.
  • Targeted AI Training: Select specific sets of knowledge bases to train AI assistants and agents on particular knowledge fields, enhancing their effectiveness in delivering accurate support.
Centralized Knowledge Management

Permissions Delegation

Efficiently define who can view, edit, or create records within the knowledge base, ensuring that your team has access to the information they need, when they need it.
  • Role-Based Access Control: Assign permissions based on user roles, allowing you to manage access at various levels within the organization.
  • Custom User Groups: Create and delegate access to specific user groups, tailoring permissions to meet the unique needs of different teams or projects.
  • Audit Trail: Track changes and monitor access to sensitive data with a comprehensive audit trail, providing visibility into who modified records.
Permissions Delegation

Multilingual Support

Easily manage and access information in multiple languages to better serve your diverse customer base and team members. Leverage artificial intelligence to provide accurate translations, ensuring that information is accessible to all users.
  • Automatic Translation: Automatically translate data during upload into selected languages to streamline the process.
  • Language-Specific Knowledge Bases: Create dedicated knowledge bases for each language or develop mixed-language knowledge bases to enhance the performance of AI assistants when trained.
  • Real-Time Language Detection: Automatically detect the language of incoming queries and provide instant responses in the user's preferred language, improving communication efficiency.
Multilingual Support

Data Import

Effortlessly streamline your knowledge management process with our comprehensive data import capabilities. Aggregate information from various sources, ensuring that your knowledge base remains up-to-date and relevant.
  • Diverse Formats Supported: Easily import information from a variety of formats, including text, PDF, DOCX, XLSX, JSON, and HTML files.
  • Transcription Capabilities: Convert audio and video content into text for simple management and easy referencing, enabling you to leverage valuable insights.
  • Real-Time Audio Recording: Record audio during meetings and events, transcribe the content, and automatically add it to your knowledge base in real-time, ensuring that no information is lost.
  • Image Text Extraction: Utilize AI-driven Optical Character Recognition (OCR) technology to extract text from images, allowing for seamless integration into your knowledge base.
  • Website Content Extraction: Import valuable information directly from websites into your knowledge base, ensuring that important data is captured and easily accessible.
  • Effortlessly import data from third-party applications and platforms using API integrations, facilitating a unified knowledge management system.
Data Import

AI Chat Assistants Integration

Create multiple custom AI assistants configured to utilize selected knowledge bases, ensuring each assistant is tailored to a specific knowledge area. This approach allows you to develop specialized assistants for your products, services, or any particular knowledge domain. Access these assistants instantly through the conversation tool or integrate them with various communication channels, including social media messengers (like WhatsApp and Messenger) and web widgets.
  • Instant Team Access: Empower team members to query the knowledge base effortlessly via AI chat assistants, enhancing internal support and information retrieval.
  • Pre-Sale Support: Integrate AI assistants into your website or messaging platforms to boost conversion rates by automating lead generation through AI-driven conversations.
  • Post-Sale Support: Provide immediate and accurate responses to customer inquiries, significantly reducing wait times and enhancing customer satisfaction.
AI Chat Assistants Integration

Frequently Asked Questions

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