AI Agents

AI Agents are intelligent automation tools designed to streamline your workflows by automating repetitive tasks, managing data retrieval, and keeping your knowledge bases updated. By implementing AI Agents, you can save time and focus on core business activities, enhancing overall efficiency.

Prodassist offers two main types of AI Agents:

• Automation Agents handle repetitive tasks, such as scheduled data updates and responding to incoming communications.
• Conversational Agents combine the capabilities of AI Assistants with action workflows, allowing for dynamic interactions while managing backend tasks.

Automation Agents can perform tasks automatically based on scheduled times, specific events, or incoming communications. For example, they can carry out tasks like generating reports on a schedule, reacting to webhook triggers, or monitoring incoming emails to respond appropriately.

The hybrid interaction model enables Conversational Agents to engage customers in personalized conversations while managing relevant tasks in the background. This allows for immediate responses to customer inquiries while ensuring operational efficiency through automated workflows.

The Visual Workflow Builder is designed to be intuitive and user-friendly, featuring a drag-and-drop interface that allows users to create and modify workflows without any coding knowledge. This empowers teams to easily design tailored workflows that fit their specific processes.

Yes, the Visual Workflow Builder allows you to implement conditional logic, enabling workflows to adapt based on various scenarios and user inputs. This flexibility enhances the effectiveness of your automated processes.

The integrated Conversation Center allows you to manage customer communications from multiple platforms (e.g., email, chat, social media) in one centralized location. It enhances tracking and response capabilities, fostering effective engagement with customers.

Yes! Prodassist provides centralized analytics to gain insights into conversation trends, response times, and customer satisfaction. This helps you to identify areas for improvement in your support processes.

AI Agents automate updates to your knowledge bases by syncing information from various sources as it becomes available. They also integrate feedback loops to gather user feedback and adjust entries automatically for improved accuracy and relevance.

Change notifications alert your team to significant updates made to knowledge bases. This feature ensures that everyone stays informed about the latest information and changes, helping maintain the accuracy and relevance of your resources.

Yes, AI Agents can facilitate collaboration with human team members. For complex inquiries that require a personal touch, human agents can step in, ensuring that customers receive the best possible support.

By automating repetitive tasks, managing data retrieval, and keeping knowledge bases updated, AI Agents significantly reduce the manual workload on your team. This enables your staff to focus on higher-value tasks, ultimately improving productivity and operational efficiency.